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Accepted Methods of Payment
Cash, MasterCard, Visa, American Express, and Discover are all accepted methods of payment at Saffire Demo.
Personal checks must include name, address, driver’s license number, and telephone. No out-of-state checks are accepted at the Ticket Office. Company checks are accepted for group ticket orders only.
ADA / Accessible Seating
Saffire Demo reserves seating for guests with visual and mobility impairments. To ensure we provide the best service, contact our administrative team directly to discuss and identify any needs and/or concerns you may have. If special ADA accommodation is requested, contact our administrative team directly at least 72 hours prior to the start of the event.
There is ADA / accessible seating on all levels of the arena, which include: the floor, lower level and upper level.
All ADA / accessible seating locations will provide a clear viewing of shows and events. All accessible seating positions will be exclusively reserved for guests who are wheelchair users or have severe physical limitations. Accessible seating is available on a first come first serve basis.
Contact
512.430.1123
Additional Ticket Fees
All tickets are subject to a facility fee. The facility fee is built into the advertised price of the ticket. The prices you see listed on our website are the prices you pay when purchasing in-person at the Ticket Office.
When purchasing online, there are several additional fees added on. Generally, there is a Service Fee/Charge and Order Processing Fee, a Resale Service Fee, a Delivery Price, a Facility Charge, and Taxes included.
Alcohol
We follow state law that prohibits the sale of alcoholic beverages to persons under the age of 21. To purchase alcohol, guest will be required to provide appropriate proof of age with one of the following forms of identification: Valid United States driver’s license:
- Any valid U.S. State or Federal Government issued Identification
- Any valid U.S. Passport and/or Passport Card
- Valid Military ID issued by the U.S. Department of Defense
- Valid Foreign Passport
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Baby Changing Stations
Baby changing stations can be found in public restrooms located throughout the facility.
Bag Searches
All guests will be subject to a search of their person and possessions when entering the venue. Guests should be prepared to open their bags for inspection and may be asked by security to shift and possibly remove the contents.
Bag Size
Bags must be no larger than 12″ x 12″ to be permitted inside the venue. Guests who have bags larger than this size will be asked to return them to their vehicles. All bags will be searched for prohibited items at entry.
Bicycles
We encourage guests to utilize bicycle transportation when visiting. A bike rack can be found near the main entrance for bike parking. Please lock your bike while visiting.
Bottles & Cans
Bottles and cans of any kind are prohibited from being brought into the venye. Any guests deliberately concealing alcohol which is found during the security screening process may be prohibited from entering. Any guest found consuming from or in possession of a prohibited container may be asked to leave.
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Cameras
At the request of the artists and management, cameras – specifically cameras with professional/detachable lenses and flash – are not permitted. The venue reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during events.
Cancelled Events
In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the venue website. We will also send an email to the database of purchasers for that event, if contact information is available.
If an event is cancelled, refunds will be available at the original point of purchase. The paid ticket price will be refunded. Fees and charges associated with the ticket purchase may be retained.
If an event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the original point of purchase up until the new date has passed.
The venue is not responsible for tickets purchased through unauthorized sources.
Childrens' Tickets
For most events, children two (2) years of age and older require a ticket for admittance. Children under the age of two (2) will be allowed free entry; however, they are required to sit on the lap of a ticket holder. Family shows most often require a ticket for children age one (1) and older. Please see specific event details for more information on ticket age requirements.
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Donations
Our team will be happy to review your request for donation or auction items for your charity or non-profit group.
Door Opening Time
For most events, doors open sixty (60) minutes prior to start time. This may vary by event. For specific information, please call our Ticket Office at 512.430.1123 or check the event specific page.
Drones
For the safety of everyone at the venue, the operation of drones, unmanned aircraft and remote-controlled aircraft is strictly prohibited without the advance written consent of management.
Drop-Off and Pick-Up
Guests can be dropped off and picked up along our main access drive which is located directly in front of the public entrance.
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Elevators
The elevators are located on the East end of the Concourse, near the Ticket Office. The elevators grant access to the East and South side mezzanine level only.
Emergency Evacuation Procedures
All staff are trained in proper procedures for emergency situations. In the event of an emergency, team members have been trained and instructed to assists guests in evacuating the facility. It is a good idea to identify emergency exits closest to your seat location. Guests are asked to remain calm and follow the instructions of team members and/or the public address announcer.
Employee Recognition
Our team is committed to providing excellent service for our guests. Tell us more about your experience especially if you had a great interaction with our staff and/or a moment we went above and beyond!
Employment Opportunities
We are dedicated to recruiting individuals with the skills, values, energy and enthusiasm to contribute to the continued growth and success of our venue. Our staff consists of dedicated, service-oriented professionals who are committed to our guests, our organization, our partners and each other. We offer an exciting, fast-paced wok environment with a customer-first mentality.
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Facility Management
The venue is privately owned and operates under a management agreement with Saffire, LLC. Saffire is dedicated to delivering fun at all of its facilities and making memorable experiences for our guests. Guests who have satisfying and exciting experiences and memories at the facilities we manage will return again and again and will bring their friends with them.
Fire Alarms
Emergency warning systems are equipped with both audible and visual strobe alarms.
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Group Sales
Specific shows/events allow group discounts at the permission of the event organizer. The number that is considered to be a group varies on a show-by-show basis. If you are interested in a specific show, please contact our Ticket Office directly at 512.430.1123.
Guest Services
Our team is committed to providing excellent service for our guests. Our event services team members are located throughout the facility if you have any questions. You may also visit the Ticket Office in the main lobby for additional guest services questions and information. For service issue assistance prior to or after an event, guests can email us.
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Hours of Operation
Office: 7:00 am - 7:00 pm
Midway & Entertainment: 12 noon - 11:00 pm
Exhibit Buildings: 10:00 am - 8:00 pm
Commercial Buildings: 10:00 am - 8:00 pm
Housekeeping
Guests may contact the nearest event services team member if there is a spill or housekeeping concern during an event.
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Interpreters
The venue will provide interpreters to assist hearing impaired guests. All requests for interpreters must be provided to our administrative team directly at least thirty (30) days prior to the event.
Inflated Ticket Prices
Saffire does not provide tickets to companies such as “StubHub.com” or “Ticketsnow.com.” If tickets are not yet on sale for an event but you see tickets for sale on these sites, please note these sites are “speculating” that the sections they have listed will be available for them to sell. Re-sellers don’t buy tickets themselves. They provide an online marketplace for ticket brokers or individuals looking to sell and consumers looking to buy.
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Lost & Found
During an event, you may inquire about lost or found items at our Ticket Office in the main lobby. For inquiries following an event, please call our Ticket Office at 512.430.1123 during normal administrative hours.
Lost & Found is open during administrative hours only. Items lost at prior events are held in a locked storage area for thirty (30) days and are then either disposed of or donated to an appropriate charitable organization.
The venue cannot be held responsible for lost or damaged items including but not limited to any unattended property or equipment.
Lost, Stolen or Destroyed Tickets
Any lost or stolen ticket that was purchased online can be reprinted at our Ticket Office. The person who ordered the tickets along with the proper credit card and photo I.D will be required.
If you believe your ticket has been stolen, please contact our Ticket Office directly at 512.430.1123. We can replace your ticket with a new bar code and block the previous ones.
Lost Children, Parents & People
Guests should report missing persons to the nearest Event Service team member. Team members will work with all persons, staff and law enforcement to reunite guests with their party.
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Metal Detectors
At most major events, guests will be required to go through walk-through metal detectors or be subject to metal detection via wanding. To accommodate the additional time needed for these security procedures, guests are encouraged to arrive early to allow extra time and to travel light, as you may be subject to search.
Mobile Tickets
If you selected mobile tickets through the online purchase process, load it on your phone prior to arriving at the venue to make sure you can access your ticket on your phone.
Mother's Room
The venue provides a welcoming environment for mothers to sit and enjoy a welcoming attitude from staff, administration and other guests while breastfeeding. Our "Breastfeeding Welcome Here" sign on our ticket office window marks our dedication and support. Please contact our administrative team with specific inquiries about private breastfeeding locations on site.
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Noisemakers
For the comfort of all our guests and to maintain the integrity of events, guests are not permitted to bring in any type of noisemaker or musical instrument. This includes air horns, cow bells and any type of whistle.
Nursing Mothers
The venue provides a welcoming environment for mothers to sit and enjoy a welcoming attitude from staff, administration and other guests while breastfeeding. Our "Breastfeeding Welcome Here" sign on our ticket office window marks our dedication and support. Please contact our administrative team with specific inquiries about private breastfeeding locations on site.
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Online Ticket Purchasing
There are several options for delivery when purchasing tickets online. These options may vary by event. Options include:
- Print-at-Home: We will email you an electronic version of your ticket that you can print at home.
- US Mail: We will print your physical tickets and ship them to the address you provide. Please note that this option will include an additional delivery fee and takes 10-14 days.
- Will Call: Pick up your tickets at the Ticket Office. You will be asked to present the card used to purchase tickets as well as a valid photo ID.
Outside Food & Beverage
Outside food or beverages of any kind - including alcoholic beverages - are not allowed to be brought into the venue.
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Parking
The parking lot is located on the South side of the facility. Handicap parking for guests with disabilities is available in our main lot. The main entrance is located directly across from the parking lot, with an access drive in-between.
On event days, attendees are strongly encouraged to arrive early. Additional parking is usually available and recommended in the immediate area. Please be aware when many guests are expected in the vicinity of the venue there will be a high volume of pedestrian traffic crossing streets leading to the facility. Please use caution.
Parking is always free of charge.
Police & Security
At most major events, for the safety and convenience of all guests, police and/or security personnel are stationed throughout the facility. In the event of an emergency, guests should notify the nearest event service team member or security personnel.
Pre-Sales
Pre-sales are often offered through an artist, sponsor group, venue, and/or media group to allow subscribers to purchase tickets before the general on-sale. To sign up for an artist fan club, visit the artist website for instructions.
Sign up to be an All Access Member and receive all the latest news and alerts regarding pre-sales, on sales, discounts and special offers!
Print-At-Home Tickets
If you selected print-at-home tickets, make sure your printed version is good quality. Confirm the QR Code is legible. Place your tickets in a safe location until the day of the show. Bring your print-at-home tickets to the event and present them to be scanned.
Prohibited Items
For the safety of our patrons, artists, and employees, the following items have been deemed prohibited by the administrative team and are not allowed in at any time. Any patron in possession of a prohibited item may be asked to surrender the item or return the item to your vehicle. In the event you choose to leave the venue and not return, refunds will not be given.
Public Address Announcements
Please be attentive of Public Address announcements at the venue. In the event of an emergency, instructions for guests may be transmitted over the PA system.
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Railings
For the safety of everyone at the venue, guests are asked to refrain from sitting, standing or leaning on the railings.
Re-Entry
At ticketed events, once a guest exits the venue, re-entry is strictly prohibited.
Re-Selling a Ticket / Scalping
The resale of event tickets on the grounds is strictly prohibited. To avoid problems with counterfeit, stolen tickets, or inflated prices, please purchase your tickets at authorized locations. The only authorized ticket sales locations are:
- Ticket Office - located in our main lobby at the Swiftel Center
- Online - locate the event and select "Buy Tickets"
Restooms
All restrooms are equipped with accessible toilet stall facilities.
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Scammers & Secondary Ticket Market
The resale of event tickets on the grounds is strictly prohibited. To avoid problems with counterfeit, stolen tickets, or inflated prices, please purchase your tickets at authorized locations. The only authorized ticket sales locations are:
- Ticket Office - located in our main lobby at the Swiftel Center
- Online - locate the event and select "Buy Tickets"
See Something, Say Something
"If You See Something, Say Something®" is a national campaign that raises public awareness of the indicators of terrorism and terrorism-related crime, as well as the importance of reporting suspicious activity to state and local law enforcement. Learn more about the Homeland Security campaign.
To report suspicious activity, say something to the nearest event service team member.
IF THERE IS AN EMERGENCY, CALL 9-1-1.
Sensory Inclusive
Staff are trained to recognize guests with sensory needs and how to handle a sensory overload situation. Sensory bags – equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads – are available at the Ticket Office for guests who may feel overwhelmed by the environment.
Service Animals
Trained guide dogs or service animals are permitted in the venue. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog, that is individually trained to do work or perform tasks for the benefit of an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle.
Smoking Policy
The venue does not allow the use of tobacco products in the facility. Tobacco products are defined as: chewing tobacco, cigarettes, cigarillos, cigars, electronic cigarettes, hookah, snuff, and snus. Smoking, including the use of cigarettes, e-cigarettes, vaporizers and other similar products, is prohibited inside the facility and will be strictly enforced. Exterior designated tobacco use areas are available as well as ash and trash receptacles. Guest will be allowed to leave the facility and re-enter in order to use tobacco as long as guests remain inside the designated area.
Social Media
Follow us on Facebook.
Follow us on Twitter.
Follow us on Instagram.
Sold-Out Events
To find out if an event is sold out, please contact our Ticket Office directly at 512.430.1123.
If a show is not sold out, tickets are available for purchase before and during events. In most situations, the Ticket Office will close approximately 3/4 of the way through a show.
Solicitation & Loitering
Guests should be aware that the distribution of banners, business cards, booklets, commercial advertising, flyers, notices, posters, pamphlets, stickers, t-shirts and/or printed materials is prohibited at the venue. Any guest who persists in solicitation while on the property will be subject to ejection.
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Temporary Disabilites
If you have a temporary disability/injury and you have already purchased tickets to an event, contact our administrative team. We will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row and seat information available. Please ensure you are contacting our administrative team at least 72 hours prior to the start of the event.
Contact Us
512.430.1123
Ticket Limits
Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice. This includes orders purchased due to technical website/system errors and/or orders associated with the same name, email address, billing address, credit card number, other information.
Ticket Information
Ticket Office personnel will have a proper understanding of our facility to provide adequate information to guests with questions about seating areas. Accessible seating will be clearly mapped on our seating charts.
Ticket Office
Tickets will be available for purchase at the Ticket Office on the first day of ticket sales unless otherwise noted.
The Ticket Office is located in our main lobby and can be accessed directly through our main lobby doors. Parking is available directly in front of our facility while purchasing tickets.
Only tickets for events hosted at the venue will be available for sale at the Ticket Office.
Tobacco
The venue does not allow the use of tobacco products in the facility. Tobacco products are defined as: chewing tobacco, cigarettes, cigarillos, cigars, electronic cigarettes, hookah, snuff, and snus. Smoking, including the use of cigarettes, e-cigarettes, vaporizers and other similar products, is prohibited inside the facility and will be strictly enforced. Exterior designated tobacco use areas are available as well as ash and trash receptacles. Guest will be allowed to leave the facility and re-enter in order to use tobacco as long as guests remain inside the designated area.
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Video Recording
At the request of the artists and management, cameras – specifically cameras with professional/detachable lenses and flash – are not permitted. The venue reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during events
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Water
Public water fountains are located throughout the venue.
Wheelchairs
The venue offers wheelchair assistance for all events on property. Please let our event services team know if you need assistance. Please be aware that our staff will not remain with you during the event. The venue has a limited number of wheelchairs and guests will not be allowed to remain in the wheelchair for the event’s duration. Wheelchairs are on a first come first serve basis.
Wi-Fi
The venue offers free public Wi-Fi for guests.
Will Call
Will Call is located in the main lobby. Will Call opens at 12:00pm on the day of the scheduled event and will generally remain open throughout the event.
If you are picking up Will Call tickets, you must go through main entrance.
To pick up your tickets, you are required to present Valid state or government issued photo ID such as a driver's license or passport, the credit card you used to purchase your tickets, and an order confirmation number.
Will Call tickets will only be released to the person whose name appears on the Will Call envelope or whose name was provided in the transaction. No person will be given tickets designated for another person without prior authorization. Name changes will not be accepted via the telephone and information regarding Will Call tickets will not be given out over the phone.
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