A
ACCEPTED METHODS OF PAYMENT
Cash, MasterCard, Visa, American Express, and Discover are all accepted methods of payment at the Saffire Venue.
Personal checks must include name, address, driver’s license number, and telephone. No out-of-state checks are accepted at the Ticket Office. Company checks are accepted for group ticket orders only.
ADA / ACCESSIBLE SEATING
The Saffire Venue reserves seating for guests with visual and mobility impairments. To ensure we provide the best service, contact our administrative team directly to discuss and identify any needs and/or concerns you may have. If special ADA accommodation is requested, contact our administrative team directly at least 72 hours prior to the start of the event.
There is ADA / accessible seating on all levels of the arena, which include: the floor, lower level and upper level.
All ADA / accessible seating locations will provide a clear viewing of shows and events. All accessible seating positions will be exclusively reserved for guests who are wheelchair users or have severe physical limitations. Accessible seating is available on a first come first serve basis.
Contact
(512)430-1123
info@saffire.com
ADDITIONAL FEES
All tickets are subject to a facility fee. The facility fee is built into the advertised price of the ticket. The price you see listed on our website is the price you pay when purchasing in-person at the Box Office. Purchasing tickets at the Box Office is the only way to avoid service fees.
When purchasing online at saffiretix.com, there are several additional fees added on. Generally, there is a Service Fee/Charge and Order Processing Fee, a Resale Service Fee, a Delivery Price, a Facility Charge, and Taxes included. Service fees are charged on all online SaffireTix orders on a per ticket basis to cover the costs that allow SaffireTix and Saffire Venue to provide a range of convenient purchasing options. Fees vary by event and ticket price.
B
BABY CHANGING STATIONS
Baby changing stations can be found in public restrooms located throughout the facility.
BAG SEARCHES
All guests will be subject to a search of their person and possessions when entering the Saffice Venue. Guests should be prepared to open their bags for inspection and may be asked by security to shift and possibly remove the contents.
BAG POLICY - CLEAR BAG EFFECTIVE 3/28/24
Effective 3/28/24, to continue providing a safe environment for our guests and our staff as well as significantly accelerate entry into the arena, Saffire Events Center has implemented a policy limiting the type of bag and dimensions of those bags brought into the venue. Exclusions to this policy will be made for medically necessary items after a thorough inspection.
While guests are encouraged to not bring any type of bags to the venue to expedite the entry process, they will be able to enter Saffire Events Center with the following style and size bag:
• Bags that are clear plastic, vinyl or PVC and do not exceed 12” W x 12” H x 6” D
• One-gallon clear plastic bags (Ziplock or similar) are permitted
• One (1) personal item such as a small clutch or wallet not exceeding 4.5” x 6.5” in size may be brought into the arena
• Guests are allowed one (1) large clear bag – either the 12” W x 12” H x 6” D clear bag or one-gallon Ziploc-style bag – plus one (1) small personal item
Prohibited items include but are not limited to: purses larger than a 4.5" x 6.5" clutch, briefcases, backpacks, computer bags, or any bag larger than the permissible size.
Diaper Bag: Diapers are considered a medically necessary item for babies and young children. Exclusions to the clear bag policy will be made for medically necessary items after a thorough inspection.
Quantity: One large clear bag – either a one-gallon Ziploc style bag or the 12″ x 6″ x 12″ clear bag – plus a small clutch that does not exceed 4.5″ x 6.5″. The small clutch allows privacy for small personal items and is also easily searched.
Medical Needs: Exclusions to the clear bag policy will be made for medically necessary items after a thorough inspection.
C
CANCELLED OR POSTPONED EVENTS
In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Saffire Event Center website. We will also send an email to the database of purchasers for that event, if contact information is available.
If an event is cancelled, refunds will be available at the original point of purchase. The paid ticket price will be refunded. Fees and charges associated with the ticket purchase may be retained.
If an event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the original point of purchase up until the new date has passed.
The Saffire Event Center is not responsible for tickets purchased through unauthorized sources.
CONCESSIONS
The Saffire Event Center offers concessions for most public events. All food and beverage are provided by our in-house Food & Beverage Department which includes a full-time Executive Chef.
CREDIT CARDS
MasterCard, Visa, American Express and Discover are all accepted methods of credit card payment at the Saffire Event Center Ticket Office and concessions stands.
D
DIRECTIONS
FROM INTERSTATE 29 SOUTHBOUND
Take exit 132. Take a left on HWY 14. Travel east to 32nd Avenue. Take a left onto 32nd Avenue. The Saffire Event Center will be on the right.
FROM INTERSTATE 29 NORTHBOUND
Take exit 132. Take a right onto HWY 14. Travel east to 32nd Avenue. Take a left onto 32nd Avenue. The Saffire Event Center will be on the right.
DROP-OFF AND PICK-UP
Guests can be dropped off and picked up along our main access drive which is located directly in front of the Saffire Event Center public entrance.
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ELEVATOR
The elevator is located on the East end of the Concourse, near the Active Heating Box Office. The elevator grants access to the East and South side mezzanine level only.
EMERGENCY EVACUATION PROCEDURES
All Saffire Event Center staff are trained in proper procedures for emergency situations. In the event of an emergency, the Saffire Event Center team members have been trained and instructed to assists guests in evacuating the facility. It is a good idea to identify emergency exits closest to your seat location. Guests are asked to remain calm and follow the instructions of the Saffire Event Center team members and/or the public address announcer.
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FIRE ALARMS
Emergency warning systems are equipped with both audible and visual strobe alarms.
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GROUP SALES
Specific shows/events allow group discounts at the permission of the event organizer. The number that is considered to be a group varies on a show-by-show basis. If you are interested in a specific show, please contact our Ticket Office directly at 512-430-1123.
GUEST SERVICES
Our team at the Saffire Event Center is committed to providing excellent service for our guests. Our event services team members are located throughout the facility if you have any questions. You may also visit the Ticket Office in the main lobby for additional guest services questions and information. For service issue assistance prior to or after an event, guests can email info@saffireeventcenter.com.
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HOURS OF OPERATION
ACTIVE HEATING BOX OFFICE HOURS
Monday–Friday: 9:00a.m.—4:30p.m.
Saturday & Sunday: CLOSED except for event days and on-sales.
Open extended hours during events.
ADMINISTRATIVE OFFICE HOURS
Monday–Friday: 8:00a.m.—5:00p.m.
Saturday & Sunday: CLOSED
HOUSEKEEPING
Guests may contact the nearest Saffire Event Center event services team member if there is a spill or housekeeping concern during an event.
I
INTERPRETERS
The Saffire Event Center will provide interpreters to assist hearing impaired guests. All requests for interpreters must be provided to our administrative team directly at least thirty (30) days prior to the event.
Contact
(512) 430-1123
info@saffireeventcenter.com
L
LOST & FOUND
During an event, you may inquire about lost or found items at our Box Office in the main lobby. For inquiries following an event, please call our Ticket Office at 512-430-1123 during normal administrative hours.
Lost & Found is open during administrative hours only. Items lost at prior events are held in a locked storage area for thirty (30) days and are then either disposed of or donated to an appropriate charitable organization.
The Saffire Event Center cannot be held responsible for lost or damaged items including but not limited to any unattended property or equipment.
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MOBILE TICKETS
Mobile tickets generate codes that you pull up on your phone and take directly to the ticket scanners. If you selected mobile tickets through SaffireTix, load the codes on your phone prior to arriving at the Saffire Event Center to make sure you can access your ticket on your phone as large crowds can impact WiFi access. Codes are valid for entry ONLY when presented on your mobile device. They are not valid printed on paper.
N
NOISEMAKERS
For the comfort of all our guests and to maintain the integrity of events, guests at the Saffire Event Center are not permitted to bring in any type of noisemaker or musical instrument. This includes air horns, cow bells and any type of whistle. SEE PROHIBITED ITEMS.
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OUTSIDE FOOD & BEVERAGE
Outside food or beverages of any kind - including alcoholic beverages - are not allowed to be brought into the Saffire Event Center. SEE PROHIBITED ITEMS.
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PARKING
The Saffire Event Center parking lot is located on the South side of the facility. Handicap parking for guests with disabilities is available in our main lot. The main entrance is located directly across from the parking lot, with an access drive in-between.
On event days, attendees are strongly encouraged to arrive early. Additional parking is usually available and recommended in the immediate area. Please be aware when many guests are expected in the vicinity of the Saffire Event Center there will be a high volume of pedestrian traffic crossing streets leading to the facility. Please use caution.
Parking is always free of charge.
POLICE & SECURITY
At most major events, for the safety and convenience of all Saffire Event Center guests, police and/or security personnel are stationed throughout the facility. In the event of an emergency, guests should notify the nearest event service team member or security personnel.
PROHIBITED ITEMS
For the safety of our patrons, artists, and employees, the following items have been deemed prohibited by the Saffire Event Center administrative team and are not allowed in at any time. Any patron in possession of a prohibited item may be asked to surrender the item or return the item to your vehicle. In the event you choose to leave the Saffire Event Center and not return, refunds will not be given.
ALCOHOL, DRUGS, ILLEGAL SUBSTANCES OR ANY PARAPHERNALIA ASSOCIATED WITH DRUG USE
ANY CLUTCH OR WALLET EXCEEDING 4.5" X 6.5" OR OTHER BAG THAT IS NOT CLEAR UNLESS IT IS MEDICALLY NECESSARY (Clear Bag Policy Starts 3/28/24)
BICYCLES, SCOOTERS OR SEGWAYS
BOTTLES, CANS, COOLERS OR OTHER SIMILAR CONTAINERS
FIREWORKS OR PYRO OF ANY KIND; AEROSOL CANS; SILLY STRING
INFLATABLE ITEMS SUCH AS BEACH BALLS
LASER PENS/POINTERS, GLOW STICKS OR CANDLES
NOISE-MAKING DEVICES SUCH AS WHISTLES, HORNS, INSTRUMENTS OR BELLS
OUTSIDE FOOD OR BEVERAGES (INCLUDING ALCOHOL)
PETS (SERVICE DOGS EXEMPT)
PROFESSIONAL CAMERAS OF ANY TYPE; GOPRO CAMERAS, IPODS, IPADS, TRIPODS OR MONOPODS; SELFIE STICKS; DRONES
SIGNS, BANNERS, FLAGS OR UMBRELLAS
VIDEO/AUDIO RECORDING EQUIPMENT OF ANY TYPE
WALLET CHAINS OR SHARP SPIKED JEWELRY
WEAPONS OF ANY KIND INCLUDING HANDCUFFS, UTILITY KNIVES, MACE AND PERSONAL SECURITY PEPPER SPRAY
R
RE-ENTRY
At Saffire Event Center ticketed events, once a guest exits the Saffire Event Center, re-entry is strictly prohibited. For certain situations such as medical needs, re-entry can be approved by a Saffire Event Center security employee.
RESTROOMS
All restrooms are equipped with accessible toilet stall facilities.
S
SERVICE ANIMALS
Trained guide dogs or service animals are permitted in the Saffire Event Center. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog, that is individually trained to do work or perform tasks for the benefit of an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle.
SMOKING POLICY
The Saffire Event Center does not allow the use of tobacco products in the facility. Tobacco products are defined as: chewing tobacco, cigarettes, cigarillos, cigars, electronic cigarettes, hookah, snuff, and snus. Smoking, including the use of cigarettes, e-cigarettes, vaporizers and other similar products, is prohibited inside the facility and will be strictly enforced. Exterior designated tobacco use areas are available as well as ash and trash receptacles. Guest will be allowed to leave the facility and re-enter in order to use tobacco as long as guests remain inside the designated area.
SOLICITATION / LOITERING
Guests should be aware that the distribution of banners, business cards, booklets, commercial advertising, flyers, notices, posters, pamphlets, stickers, t-shirts and/or printed materials is prohibited at the Saffire Event Center. Any guest who persists in solicitation while on the Saffire Event Center property will be subject to ejection.
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TICKET OFFICE
Tickets will be available for purchase at the Box Office on the first day of ticket sales unless otherwise noted.
The Ticket Office is located in our main lobby at the Saffire Event Center and can be accessed directly through our main lobby doors. Parking is available directly in front of our facility while purchasing tickets.
Only tickets for events hosted at the Saffire Event Center will be available for sale at the Box Office.
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WEAPONS & FIREARMS
Weapon and firearms are not permitted inside the Saffire Event Center. See PROHIBITED ITEMS.
WHEELCHAIRS
The Saffire Event Center offers wheelchair assistance for all events on property. Please let our event services team know if you need assistance. Please be aware that our staff will not remain with you during the event. The Saffire Event Center has a limited number of wheelchairs and guests will not be allowed to remain in the wheelchair for the event’s duration. Wheelchairs are on a first come first serve basis.
WI-FI
The Saffire Event Center offers free public Wi-Fi for guests.